Vermont’s Rutland Herald looks at the stellar success of local specialty coffee giant Green Mountain Coffee Roasters and their transformation from small town coffee shop to Wall Street darling. My comments help to give a little perspective on how GMCR was able to capitalize on the best opportunities in the industry: By infiltrating office, restaurant [...]
Entries from June 2009
Success brews in Waterbury
June 27th, 2009 · No Comments · Coffee Shop News, Retail Coffee Industry, economy
Tags: Andrew Hetzel·gmcr·green mountain coffee roasters·vermont·waterbury
World Barista Championship Events at the 2009 SCAE Conference in Cologne, Germany
June 24th, 2009 · No Comments · Events, world barista championship
COLOGNE, GERMANY (June 23, 2009) – Attendees of the 2009 SCAE Wonderful World of Coffee conference and Coffeena International Coffee Fair beginning this week are invited to attend 3 events hosted by the World Barista Championship. On Friday, June 26, 2009 World Barista Champion Gwilym Davies will host an autograph signing session from 10:00 AM [...]
Tags: coffeena·cologne·Events·germany·Gwilym Davies·SCAE·wbc·world barista championship
Hawaii’s Coffee Cornucopia
June 24th, 2009 · No Comments · Hawaii coffee, Tips
Friend and colleague Dr. Shawn Steiman, PhD serves up an insightful overview of Hawaii’s coffees and makes a few recipe suggestions for cooking with coffee in today’s Honolulu Star Bulletin newspaper. From the Honolulu Star Bulletin: Coffee has become big business in Hawaii. Eleven regions on five islands house some 830 farms statewide. This is [...]
Tags: Hawaii coffee·honolulu star bulletin·kona coffee·shawn steiman
New “First” Starbucks in Pike’s Place Market
June 21st, 2009 · 1 Comment · Weird but True, starbucks
Reporting from Seattle, Michael Allen Smith of Coffee Hero reports on one new Starbucks location that opened recently in Seattle’s Pike Place Market, despite the closing trend. What do I see when I pass the NEW Starbucks location? The same behavior I see in front of the original Starbucks. Tourists are having their photos taken [...]
Tags: coffee hero·deception·original·pike place market·seattle·starbucks
Early Landing, Late Arrival
June 15th, 2009 · 4 Comments · Venting Steam
I was quoted in an article for MSNBC Travel today on a topic that I unfortunately also have some experience (other than coffee): airline delays. The article looks at the airline industry’s attempt to grade itself on a curve by adjusting travel times to show better on-time arrival percentages despite longer and more frequent delays, [...]
Tags: airline delays·airline industry·customer service·expectations·msnbc


























