It’s been over 5 years since I began jotting down my thoughts, tips, press releases and frustrations with the coffee industry to this blog and I have always wondered “who is reading this stuff?” So, I thought, why not ask: who are you? In two sentences, post a reply below to describe your business, what [...]
What is your coffee business?
September 2nd, 2010 · 7 Comments · Retail Coffee Industry, Tips
Tags: coffee business·coffee businesses·coffee industry·coffee producers·free publicity·link·press releases
The Harmonious Brand
June 9th, 2010 · 1 Comment · Franchises, Retail Coffee Industry, Start a Coffee Shop, Tips, press
The June 2010 issue of Specialty Coffee Retailer features the article “The Harmonious Brand,” which discusses basic elements of retail branding and includes a short quote by me about Gwilym’s disloyalty card as a brand statement. Unfortunately, my more substantial comments on branding were not included in the article, so I have included a transcript [...]
Tags: attracting new customers·brand image·brand message·coffee industry·coffee retailers·customer loyalty·retail branding·specialty coffee
Coffee trend scores 11 on scale of 1 to 10
July 27th, 2009 · No Comments · Start a Coffee Shop
In Specialty Coffee Retailer Magazine’s Ten Trends for 2010 this August, my comments on overseas expansion of the specialty coffee industry have ranked an impressive E-L-E-V-E-N. Rock on! “The majority of our company’s work has come from Asia, the Middle East and Eastern Europe in the past 2 years,” says coffee industry consultant Andrew Hetzel [...]
Tags: Asia·China·coffee industry·consultant·dubai·Eastern Europe·illycaffe·Kraft·Middle East·Nestle·Russia·specialty coffee·specialty coffee retailer
And in This Corner, the Price-Fighter
December 1st, 2008 · 2 Comments · Retail Coffee Industry, starbucks
Josh Hyatt of CFO Magazine writes about the concept of “fighter brands,” or low priced alternative brands designed to capture market share during weak economic times… like now, for example. Although not strictly about coffee, the article includes a quick quote from me about the impact of McDonald’s on Starbucks. That aside, Josh is a [...]
Tags: Andrew Hetzel·coffee industry·fighter brand·mcdonald·specialty coffee·starbucks


























