by andrew | Sep 16, 2007 | ideas, restaurants, retail
Continuation from Training Tips to Sell More Coffee Andrew Hetzel, president of coffee consultancy Cafemakers, believes that restaurant chains can learn to create knowledgeable coffee servers by borrowing ideas from specialty coffee chains. “But never use...
by andrew | Sep 16, 2007 | ideas, news, restaurants, retail
Training Tips To Sell More Coffee The success of a new or upgraded coffee program hinges on solid employee training. By Sherry A. Hatlestad with Andrew Hetzel The equipment is better, the beans are better, the cups are better. You have successfully introduced a better...
by andrew | Sep 9, 2007 | business, news, restaurants, retail, starbucks
Dunkin’ Donuts announces plans to open 75 stores around the San Antonio area in the next few years. San Antonio Express writer Melissa Monroe asks Andrew Hetzel to speculate why now is a good time for the chain to expand in the Southwest. Spoiler alert:...
by andrew | Aug 20, 2007 | business, ideas, quality, retail
Quality, Freshness and Service Continue to Boost Coffee Sales of Independents and Chains Article by Andrew Hetzel in the August 2007 issue of Tea & Coffee Trade Journal Fine coffee is no longer the province of the Pacific Northwest, Alaska now has the greatest...
by andrew | Jun 4, 2007 | associations, events, industry, quality, retail
3-DAY SCAA SKILL-BUILDING WORKSHOP EVENT Presented by the Specialty Coffee Association of America July 6 – 8, 2008 Washington, D.C. – Counter Culture Coffee 1836 Columbia Road NW, Suite 202, Washington, DC 20009 ESPRESSO – CUPPING – PRO BARISTA SKILLS – BREWING JULY 6...
by andrew | May 31, 2007 | business, news, retail
Bar None Coffee of Georgetown, Texas continues to build steam and gathers more attention with this recent local press article: Ex-school worker opens coffee shop by Alan Tomczak Georgetown is now home to Bar None Coffee Shop, which is locally owned and is being billed...
