by andrew | Mar 4, 2007 | business, industry, retail, tea
As I travel around the world consulting with coffee retailers, several trends keep coming up: more teas and more exotic choices are on the menu, specialty sources are becoming the norm instead of the exception, and most importantly, the pseudo-adversarial position is...
by andrew | Jan 26, 2007 | business, ideas, retail
A little more than a year has passed since The Slate ran its popular online article Bitter Brew – I opened a charming neighborhood coffee shop. Then it destroyed my life by Michael Idov. I read the article again just recently and found that its lessons remain as...
by andrew | Jan 25, 2007 | business, news
Alex Fisenko, known in the coffee industry as the “godfather of espresso,” and founder of his popular Espresso Business Success Program passed away on January 21st, 2007. We remember Alex for his role as a pioneer in our industry, having inspired and...
by andrew | Aug 4, 2006 | business, ideas, industry, quality, restaurants, retail
In my August 2006 column for CoffeeTalk Magazine, I interview and share tips from restaurants that are serving great coffee. Past articles in this series have addressed many problems plaguing the quality of coffee served in America’s restaurants and made some...
by andrew | Jun 6, 2006 | business, ideas, quality, restaurants, retail
Last month’s article in this series presented the unfortunate reality of a typical fine dining experience: great food, great wine, great service followed by not-so-great coffee. Like tripping over the finish line of a record-breaking marathon run, many of...
by andrew | Dec 6, 2005 | business, ideas, retail
How should I set coffee menu prices? Such an important business question should always be addressed on an individual case basis; however, when setting coffee menus prices, consider surveying local and national chain competition and then position yourself higher not...
