by andrew | Oct 30, 2007 | marketing, news, restaurants |
…the plant variety (to avoid any confusion and possible outrage). The French Laundry and Per Se announce a one of a kind coffee program beginning in October 2007. Each restaurant will offer Panama Esmeralda Geisha, which is a premiere estate coffee from Equator...
by andrew | Sep 16, 2007 | ideas, restaurants, retail
Continuation from Training Tips to Sell More Coffee Andrew Hetzel, president of coffee consultancy Cafemakers, believes that restaurant chains can learn to create knowledgeable coffee servers by borrowing ideas from specialty coffee chains. “But never use...
by andrew | Sep 16, 2007 | ideas, news, restaurants, retail
Training Tips To Sell More Coffee The success of a new or upgraded coffee program hinges on solid employee training. By Sherry A. Hatlestad with Andrew Hetzel The equipment is better, the beans are better, the cups are better. You have successfully introduced a better...
by andrew | Sep 9, 2007 | business, news, restaurants, retail, starbucks
Dunkin’ Donuts announces plans to open 75 stores around the San Antonio area in the next few years. San Antonio Express writer Melissa Monroe asks Andrew Hetzel to speculate why now is a good time for the chain to expand in the Southwest. Spoiler alert:...
by andrew | May 28, 2007 | associations, events, ideas, industry, restaurants, retail
At this year’s National Restaurant Association conference in Chicago on May 21st, I presented, “Achieve Grande Profits from your Coffee Service, for Not a Latte Money.” It’s a cutesy title but an important topic: transitioning from viewing...
by andrew | May 13, 2007 | business, ideas, industry, news, quality, restaurants, retail, starbucks
The May / June Hotel Food & Beverage Magazine features an interview and web sidebar with Andrew Hetzel titled Coffee is the New Wine that discusses the latest coffee trends in the hospitality industry, suggestions for quality improvement and coffee & food...
